POS Training

Purpose

To ensure only trained and authorized staff use the POS and all system activity is fully accountable.

Role

General Manager
Compliance Manager
IT Support

Timing

  • New hire onboarding
  • Before live POS access
  • Role changes/promotions
  • Quarterly access reviews
  • After violations
  • Steps

  • Employees must complete POS training before live access.
  • Assign role-based permissions aligned to job function.
  • Budtenders limited to sales and customer check-in.
  • Inventory Managers handle intake, audits, adjustments.
  • General Managers control refunds, overrides, and compliance reporting.
  • Weekly POS activity audit logs must be reviewed.
  • Equipment

  • POS sandbox environment
  • Permission matrix
  • Training completion logs
  • POS access reports
  • Weekly audit report
  • Tip

    Use a 30-60-90 day staged permission model to prevent early-stage misuse.