Introduction

A Standard Operating Procedure, commonly called an SOP, is a written set of detailed instructions that outlines how to perform a task in a consistent, controlled, and compliant manner. SOPs define who is responsible, when the task is performed, how it must be completed, and what tools or documentation are required. In the cannabis industry, SOPs serve as the operational backbone of every dispensary, providing staff with clear expectations and protecting the business from costly mistakes.

The cannabis industry is one of the most highly regulated industries in the world. Every action taken inside a dispensary, from receiving product to checking in customers to updating the state traceability system, must follow strict legal requirements. Well written SOPs:

• Ensure regulatory compliance and reduce the risk of violations, fines, or license suspension.
• Protect staff and customers by defining safe, legally compliant procedures.
• Create consistency so every employee performs tasks the same correct way.
• Improve training and onboarding, reducing errors by giving new hires clear guidance.
• Support audit readiness, since regulators expect businesses to follow documented procedures.
• Strengthen inventory accuracy, financial controls, and accountability.
• Reduce operational risk, especially in high stakes areas like cash handling, product destruction, and system outages.

SOPs ensure that your dispensary operates smoothly, safely, and in compliance every single day.