System Downtimes

Purpose

To ensure uninterrupted operations, preserved data integrity, and full compliance during software or system failures.

Role

General Manager
Inventory Manager
Compliance Manager
IT Support

Timing

  • Immediately upon system failure
  • During outages
  • Cyber incidents
  • Data corruption events
  • Steps

  • Immediately secure inventory and cash.
  • Switch to printed manual transaction and inventory logs.
  • Continue all operations using backup documentation.
  • Notify IT and management immediately.
  • Once restored, re-enter all manual records into POS.
  • Perform full reconciliation after recovery.
  • File internal incident report if data loss occurred.
  • Equipment

  • Printed manual logs
  • Backup count sheets
  • Secure document storage
  • POS export tools
  • Incident report templates
  • Tip

    Manual controls should be executable within five minutes of outage detection.