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Staff Management
Purpose
To establish consistent procedures for hiring, onboarding, training, evaluating, and managing dispensary staff. Clear employee management processes reduce turnover, ensure compliance with labor laws, and promote accountability within the team.
Role
General Manager
Hiring Manager
Shift Lead
Timing
At hiring, onboarding, performance reviews, disciplinary actions, and offboarding
Steps
- Draft a clear and detailed job description for each open position. Include responsibilities, qualifications, compensation, and reporting structure.
- Post the position to hiring platforms or share it internally. Review applications and screen candidates for eligibility, including background checks where required by law.
- Conduct interviews with at least one manager present. Evaluate communication, compliance awareness, and job-specific experience.
- Upon selection, issue an offer letter with employment terms. Include start date, wage, and required documents for onboarding.
- Schedule onboarding and training. Prepare employee accounts, badges, and access permissions. Review state compliance requirements, store policies, and SOPs.
- Assign a mentor or shift lead for the first week of employment. Conduct daily check-ins and provide ongoing feedback.
- Conduct formal performance reviews at regular intervals. Use documented criteria such as punctuality, accuracy, customer service, and adherence to compliance standards.
- Address performance issues promptly. Provide verbal or written warnings and initiate a performance improvement plan (PIP) if necessary.
- If termination is required, follow internal HR procedures. Collect company property, disable access credentials, and issue a final paycheck per state law.
Retain all personnel records securely. Ensure compliance with local labor and cannabis regulations regarding employee files and reporting.
CloudBox Smart Containers Eliminate Manual Inventory Counting
I've not got much to say here - videos are great, and you should use them as much as possible to educate users on your product!
Reduces the amount of staff and labor hours involved in an inventory cycle count by 50-60%.
Finds discrepencies between the Point of Sale and your inventory.
CloudBox notifies you when a SKU is approaching its expiration date.
Get ahead of regulatory audits by always knowing what is happening with your inventory.
Watch CloudBox in action:
Equipment
- Job descriptions and interview guides
- Offer letter template
- Onboarding checklist
- Employee handbook and SOP binder
- Performance review forms
HR documentation storage system
Tip
Use consistent interview questions and evaluation criteria across all candidates to promote fairness and make hiring decisions easier to justify and document.
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